Refund policy
At HERnniez, we care deeply about your experience and satisfaction. Our products are designed to bring effortless beauty, softness, and confidence into your everyday routine.
Due to hygiene and personal care safety reasons, opened or used beauty and hair products cannot be returned.
However, if your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we’ll gladly make it right.
To request assistance, please email:
Please include:
- Your order number
- Clear photos/videos of the issue (if applicable)
- Your full name
Approved refunds will be issued to your original payment method.